Thank you to all who reached out with advice. Still no dice with the app and I made contact with Wes and someone named Kiley. Was able to reset my password/account here on my desktop no problem. But even with deleting and reinstalling the app several times, nothing happens. My user name and (new) password gets typed in and the screen just sits there. I hope this gets resolved VERY soon. Big fan of this show for years, however, will not pay $40 for nothing.